Dealer Expectations
We realize our outstanding customer satisfaction does not indicate we are doing an outstanding job. To us, it only indicates we are at least doing what we supposed to do. Our customers have given us a strong reputation to live up to, and we are committed to continually surpass their expectations.
We specialize in repairing and refurbishing FG Wilson®, Olympian®, Kohler® and Onan® generator circuit boards, and we are actively adopting additional brands to our lineup.
In addition to our experience and knowledge of electronics and controls, we have equivalent experience and understanding of stand-by and continuous-duty generator sets. This diversity enables us to support our workmanship and components with a Limited Warranty that is unmatched in our industry!
Our business is service, and we maintain a high standard of quality, reliability, and value at an economical cost by providing a full array of inclusive services to every circuit board that we refurbish. Our inspection and calibration process validates the functional operation of all onboard components and their respective processes. Word-of-mouth and consumer satisfaction has driven the majority of our market to us, and we are postured well to continue on our path with continued growth.
We understand the needs and demands of consumers, dealers and manufacturers, and we offer 24 Hour Customer Service to assist you. With that said, we are honest and fair, we always return phones calls and respond quickly to e-mails, we document all repair processes and correspondence activities, we test and validate all circuit board functions using factory connectors to guarentee plug-n-play performance (no dead-on-arrival boards), we prioritize "Unit Down" situations, we can provide warranty Protection Plans and Vendor Managed Inventory services, and we provide a 2 Year Warranty with all of our repairs and refurbishing services.
Quantity discounts are available. As we repair and test more than one board at a time for your order, it saves us time and cost, and therefore we pass the cost savings on to you. For more information regarding quantity discounts, please e-mail us at service@generatorpanels.com, or call us at 618-997-9015.
In addition to the 2 Year Warranty that comes with every circuit board we repair, Protection Plans are also available. The Protection Plans can be customized for your business, including bulk discounts for protection plans you include with your new and used genertor sales.
If you have difficulty logging in or registering, please e-mail us at sales@generatorpanels.com, or call us at 618-997-9015 and we will immediately assist you.
24-Hour Customer Service is available to assist you.
Customer Service:
- Telephone:
- 618-997-9015
- Fax:
- 618-997-9074
- E-Mail:
- service@generatorpanels.com
- Shipping Address:
- Colburn Electronic Controls
- 1117 North Carbon Street, #179
- Marion, Illinois 62959
